Sales, Exchanges & Returns policy

Welcome to our online store! At CHALASO, each creation is meticulously crafted by talented Designers to offer a unique experience to our customers.To ensure the quality of our creations, we would like to inform you of our detailed sales policy:

  1. No exchanges or refunds: For personnalized and non-personnalized products, we do not accept exchanges or refunds. Each item is made to order according to your individual specifications. Therefore, we encourage you to carefully review the product details and ask any questions before placing your order.

  2. Exact specifications and measurements: To ensure a perfect fit for your order, it is crucial that you provide us with accurate measurements. We highly recommend these measurements be taken by a professional tailor. This will enable us to ask our Designers to create and offer you a high quality product that precisely meets your expectations in terms of size, comfort and your preferences.

  3. Contact us: For any further questions or specific details about our products and services, please feel free to contact us. Our professionnal team is here to assist you and ensure that your shopping experience is as enjoyable as possible.

Thank you for your understanding and support for our approach. We look forward to creating unique pieces for you that reflect your style and personality!