Refund policy

Our dearest wish is that your purchase will be as easy and satisfying as possible for you so that your day remains an unforgettable memory!
The purpose of this form is to inform you of our conditions on our refund policy methods.
Before everything, please be aware that all of our products are thoroughly inspected before being sent to our customers by our professional team.

As soon as you receive your items, please check them carefully to make sure everything is as per your order. Thank you!
In case of problem, do not hesitate to contact us via our CHAT box or via our customer service.

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ORDER CANCELLATION POLICY:

• Unpaid orders are automatically canceled 24 hours after your purchase.

• Cancellation of an order within 24 hours of payment will be fully refunded.

•The cancellation of an order after 24 hours will be automatically recorded, which means that there will be no refund.

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HOW TO RETURN YOUR MERCHENDISE (IF NEEDED):

1. If your product(s) does not suit you, you must inform us by via our Customer Service Form here.
Once the reception of your e-mail and the return validated by our team, we will write to you if we need photos or more details concerning your return. We can then proceed to send the return form by e-mail address.
2. Please return the unsuitable product(s) to us within 7 days of receiving your product(s). Note that for your protection, receipt of your package(s) is confirmed by the delivery company. All returned products will be the responsibility of the customer and will not be therefore not refundable.
3. When we have received your return product(s), they will be thoroughly inspected by our team to ensure they are in their original condition and have the defects you mentioned in your return request.
4. Once validated, we will send you a credit notes.

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CONDITIONS NEEDED TO BE ELIGIBLE FOR A REFUND:

 The product(s) to be returned must not have been worn, washed, stained, altered or damaged and must have their original label still attached.

 We reserve the right to refuse a return of merchandise if we receive the product(s) in conditions that do not comply with our return policy.

 We cannot be held responsible for any physical modifications when ordering a customizable product(s).

 Unfortunately, we are not responsible for slight differences in fabric colors on all devices.

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CUSTOMIZED DRESSES:


If your order is a personalized dress, it will be sewn according to your measurements that you have provided us (chest, waist, hips etc.).

Your dress therefore becomes exclusive to your size, which is why we cannot accept any returns or refunds for a dress that has been personalized.

Be sure to validate the accuracy of your physical measurements and the color you want before placing your final order.

We strongly recommend that you have your measurements taken by a professional such as a seamstress or an experienced person.



We understand that sometimes it is necessary to make some sewing adjustments on your ordered product(s).

CHALASO reserve itself the right might offer a certain monetary value for any alterations whom need to be covered by your seamstress. Please kindly take note that this value will depend on the attire that you would had purchased on our website before AND the modifications which need to be done. CHALASO reserve itself the right to offer the said value according of what they will judge necessary to be done on your attire. Each value is unique and personnalized to each client's purchase.
You must send us proof (photo(s)) of your seamstress invoice in order to receive your refund.


PERSONAL PRODUCTS:

For all personal products (earrings, fine lingerie, hair accessories and other jewelry, shoes, etc.), are subject to FINAL SALE.

Unfortunately for hygienic reasons, they are not eligible for returns, exchanges or refunds.

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We hope you have understood our refund policy methods correctly and that this has answered your questions.
If there is any problem with your order(s), we will be happy to resolve it as soon as possible even during the ordering process or after your purchase without any problem.

We wish you a pleasant visit to our online store!

For any further questions, please write to us at the following page form.
We will get back to you within 48 hours.

Looking forward to serving you!

Best regards,
CHALASO